Refund & Return Policy
At Bholli Juice and Dry Fruit, we take pride in offering high-quality fresh juices, premium dry fruits, and dates. Because our products include perishable items and edible food products, we have established a clear Refund & Return Policy to ensure customer satisfaction while maintaining strict hygiene and food safety standards.
1. Returns & Replacements.
• Non-Perishable Goods (Dry Fruits & Dates): You may request a return or replacement for unopened, sealed packages of dry fruits within 3 days of delivery if the product received is incorrect.
2. Conditions for Eligible Claims
To be eligible for a return, replacement, or refund, the following criteria must be met:
• You must notify us within 24 hours of delivery for any damaged, missing, or incorrect items.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order reference number or receipt) and clear photos/videos showing the damaged or incorrect item must be provided.
1. Refund Process
• Once your claim is received and inspected, we will notify you regarding the approval or rejection of your refund.
• If approved, your refund will be processed within 5 to 7 business days through your original payment method or via bank transfer/JazzCash/EasyPaisa as agreed.
• Shipping and delivery charges are non-refundable unless the return is due to our error (e.g., wrong item dispatched).
1. Order Cancellations
• Orders can be canceled before they are dispatched.
• Once an order has been handed over to the courier or dispatched for delivery, it cannot be canceled or refunded.
1. Contact Us
If you have received a damaged item or have any questions about our Refund Policy, please contact our support team immediately:
• Email: info@bhollijuiceanddryfruit.com
